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 FAQs - Applicants
 FAQ Home Page
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 Deposit Information
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 Housing Appeals Process

 FAQs - Current Residents
 Cancellation Procedure
 Different Abilities Information
 Housing Appeals Process

How do I log back in to the Nyumba Student Gateway?

By logging back in to the Nyumba Student Gateway, you can update your application and preferences, pay your housing deposit, check your application status, view your assignment and roommates, and many other functions. READ MORE...

I can't remember my password, what do I do?

Return to the Nyumba Student Gateway and click the link at the bottom of the main login page that reads: I FORGOT MY PASSWORD. Follow the on-screen prompts to have a new password sent to you by e-mail. Your password will be e-mailed to the e-mail address on file with the University. If you don't get your password within two hours, please contact the Housing Technology Services Help Desk for assistance.

How do I update my application and preferences?

Return to the Nyumba Student Gateway and follow the appropriate instructions and links. READ MORE...

How do I pay my housing deposit?

You can pay your deposit when you place your application by using the Pay Deposit link within the Nyumba Student Gateway or you can mail a check or money order. READ MORE...

I have differing abilities or special needs. How do I let Housing know about this?

The Department of Housing and Residence Life works in coordination with the Disability Services Office to provide accommodations to any resident with differing abilities or special needs. READ MORE...

How do I know if my application is complete?

You can log into the Nyumba Student Gateway from the Housing and Residence Life homepage to access this information.

How do I know if I have been assigned?

You can log into the Nyumba Student Gateway from the Housing and Residence Life homepage to access this information.

How do I view my assignment and roommates?

You can log into the Nyumba Student Gateway from the Housing and Residence Life homepage to access this information.

How do I cancel my housing application/contract?

To cancel residential services, you must submit the Cancellation Form. READ MORE...

How are housing assignments made?

Housing assignments are made according to a combination of factors including: availability, date of application, lifestyle preferences, roommate requests, and building/room preferences.

How do I appeal a housing/dining charge?

To submit an appeal to the Committee, write a letter that provides complete information, including copies of any documentation to support your statements. READ MORE...

My application status says "Wait List" in Nyumba. What does this mean?

Housing and Residence Life has moved to a model of making assignments based only on actual available spaces. When your applications is assigned "Wait List" status, it means we have run out of actual rooms and you have been placed on a list that we will draw from to fill vacancies as they occur. READ MORE...