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The Housing Technology Services (HTS) team is responsible for developing, managing, and delivering the technology solutions used throughout the Department of Housing and Residence Life. The HTS unit supports more than 250 employees and nearly 5,000 student customers through innovative products and services, such as the Nyumba Gateways for Students and Staff, our website and micro-sites, and enterprise systems such as RMS, TMA, and Seattle Technology Group's Conference Planner.
Administrative Systems
Administrative Systems manages the basic services that are needed to deliver technology resources to the students, faculty, and staff of the Department of Housing and Residence Life. This includes network management, e-mail and network software support, desktop PC support and repair, server administration and our Residential Computer Labs. Administrative Systems also manages the primary back-office software packages that support our Facilities Services and Conference Services teams.
Systems Development
The HTS Systems Development team provides database and systems programming support services for the Department of Housing and Residence Life and its partners. This includes the development and maintenance of our primary website, and our Nyumba Gateway Systems.
User Support Services
User Support Services at the Department of Housing and Residence Life helps faculty, staff, and students learn about the uses of technology through the development and delivery of training programs, web based instruction, informational resources, and the on-line self-help systems in Nyumba Staff Gateway. The User Support team is also responsible for the development and implementation of the marketing and communications outreach programs for Housing and Residence Life. This includes materials used at UNC Charlotte open houses and related events as well as other specialty marketing materials used by our partners (such as Conference Services and Learning Communities).
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