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Road Runner by Time Warner is the Internet Service Provider (ISP) for all residential facilities at UNC Charlotte.

Road Runner Security:

In order to provide a stable and secure network environment for all of our customers on Road Runner, please note the following:

• We do not allow the operation of servers, web hosting, or other services on our network nor do we allow commercial transactions (i.e. running a business) to be conducted over our networks.
• We do not allow the operation of wireless hubs, routers, gateways, or switches on our networks.
• We do not allow the operation of wired hubs, routers, gateways, or switches on our networks.

Details on these policies can be found on-line:

• UNC Charlotte Policy 8 on the World Wide Web
• UNC Charlotte Policy 10 on Network Security
• UNC Charlotte Policy 66 on the Responsible Use of Computing Services

Want Digital Cable? Premium Channels? Having service issues with your Road Runner or Cable TV connection? Contact the UNC Charlotte Time Warner Cable Service Team.

Road Runner Technical Support:

For technical support with Road Runner students should contact the UNC Charlotte Time Warner office, located on the right side of Maple Hall, near the Community Room. Students may call the office using on-campus extension 7-3778 from an on-campus phone or 704.687.3778 from an off-campus (cell) phone. Students are also welcome to come into the office. The Time Warner Cable Collegiate support representative will be happy to assist you!

Road Runner technicians are available for walk-in assistance Monday through Friday, from 11:00 AM until 9:00 PM and 11:00 AM until 5:00 PM on Saturday and Sunday.

You may also send an e-mail to Road Runner support at UNCCRRSupport@twcarolina.com with any concerns you may be experiencing. Please include your name, campus room number, and a cell phone number where you can be reached, and a description of your service issue.