To appeal a decision relating to refunds of fees for dining, housing and related services and/or housing deposits, a student must submit an online Tuition, Housing and Dining Appeal Form. Appeals for housing and meal plan charges must be submitted no later than twelve (12) months after the posting date of the charge on the student’s account. For more information about the appeals process, visit the Tuition, Housing and Dining Appeals webpage.

Appeals related to housing facilities billing such as health and safety charges, room damage charges, common area damage charges and lock change or loan key charges must be submitted within thirty (30) days of the posting date on the student’s account. Appeals for facilities damage billing should be sent via email to

Please include:

  • Your full name and UNC Charlotte Student ID Number (e.g. 800xxxxxx)
  • Your room assignment
  • Your home address and phone number (where you can be reached).
  • The appeal should describe in detail how and why the bill originated and the reason it should be waived or reduced in amount, as well as the specific adjustments that are being requested.

Appeals are answered by letter and students will typically receive a reply to the appeal within thirty (30) days. Decisions are made by the Residence Coordinator where the charge occurred and reviewed by the Assistant Director for Guest Operations. Financial adjustments, if appropriate, will be applied directly to your Student Account.

To view Housing and Residence Life charges on your student account, log in to 49er Express. You can also contact the Housing Facilities Office at 704-687-7502 for further explanation of a charge.